Help Desk SpecialistOur client, based in Silver Spring, MD is looking for a reliable and customer-oriented Help Desk Specialist to join their IT support team. As a Help Desk Specialist, you will be the initial point of contact for employees or customers seeking technical assistance via phone, email, or chat. You will diagnose hardware/software issues, provide timely solutions, and escalate complex problems to the relevant IT teams.
You must have strong communication skills, problem-solving abilities, and a solid understanding of IT systems.Key Responsibilities:Serve as the first point of contact for employees or customers seeking technical assistance.Answer queries and resolve issues related to hardware, software, network, and other IT systems.Log, track, and manage support requests in the help desk system.Provide troubleshooting and technical support over the phone, email, or chat.Resolve basic technical issues, such as software installation, network connectivity, and peripheral problems.Escalate unresolved issues to the appropriate IT team members or higher-level support.At least 3 years of experience. A good communicator (not a good B.S.er)Experience with Office 365, MS Office, Outlook, Excel, PowerPoint, etc.Ability to assist with VOIP softphone, MFA, VPN, printer and Wi-Fi issuesDesktop support and Networking issues