Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013]

Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help DeskProSidian seeks a Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk (NPS ) - DPLH Est.: 2080 Hrs. ST. ST | 0 Hrs. OT on a Exempt (W2) Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt (W2) Professional aligned under services related to NAICS: - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt (W2) Contract Contingent Basis located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center.Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS. This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region. RESPONSIBILITIES AND DUTIES - Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk (NPS ) Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance.Assist senior team members with implementing IT strategies and system updates.Configure and maintain help desk infrastructure to ensure consistent system performance.Intermediate-level assistance in managing operating systems, databases, and user accounts.Deliver IT support at a national level, providing solutions across multiple locations.Maintain network availability and provide backup support for senior team members.Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints.Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services.Offer comprehensive support for local area network (LAN) and telecommunications systems.Lead help desk efforts in resolving issues and maintaining system uptime and availability.QualificationsDesired Qualifications For Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk (NPS ) Candidates:Intermediate-level IT support for routine issues and infrastructure maintenance.Assist senior team members with implementing IT strategies and system updates.Configure and maintain help desk infrastructure to ensure consistent system performance.Intermediate-level assistance in managing operating systems, databases, and user accounts.Deliver IT support at a national level, providing solutions across multiple locations.Maintain network availability and provide backup support for senior team members.Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints.Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services.Offer comprehensive support for local area network (LAN) and telecommunications systems.Lead help desk efforts in resolving issues and maintaining system uptime and availability.

Education / Experience Requirements / Qualifications Bachelor's degree in computer science or related field with 3+ years of experience in support roles.Experience in supporting LAN/WAN systems and telecommunication troubleshooting.Experience in help desk management, preferably in a government services role.Intermediate-level experience in server and database management.Knowledge of NPS systems and protocols, with federal government experience preferred.Familiarity with disaster recovery and backup procedures for a multi-location environment.Intermediate-level support experience, especially in remote or government environments.Familiarity with federal government protocols and experience working in Lakewood systems.LAN/WAN management experience with hands-on knowledge of telecommunication systems.Expertise in help desk operations and support systems, especially in a government setting.Certification Skillset Attributes | Process Skillset Attributes | Functional Skillset Attributes | Technical Skillset Attributes | Educational Skillset AttributesHelp Desk Support Service Specialist - Intermediate Certification Skillset Attributes:- CompTIA Security+ or CISSP- Microsoft Certified Systems Engineer (MCSE)Help Desk Support Service Specialist - Intermediate Process Skillset Attributes:- Best Business Practices- Change ManagementHelp Desk Support Service Specialist - Intermediate Functional Skillset Attributes:- Systems Administration Expertise- Tier 1, 2, and 3 Technical SupportHelp Desk Support Service Specialist - Intermediate Technical Skillset Attributes:- IT Service Management (ITSM)- Operating System (OS) SupportHelp Desk Support Service Specialist - Intermediate Educational Skillset Attributes:- Bachelor's Degree in IT/Computer Science- Advanced Certifications Skills Required Bachelor's degree with 3+ years of hands-on technical support experienceTelecommunication certification and 2+ years of LAN/WAN experienceHelp desk management experience, preferably in federal government services3+ years of experience in network and server management rolesBachelor's degree or equivalent with certifications in systems managementExperience in disaster recovery management and federal systemsIntermediate-level support experience in government systems managementFamiliarity with government systems protocols, 2+ years of experience3+ years of LAN/WAN management experience in a federal environmentHelp desk management experience with certifications in IT services management Competencies Required LAN/WAN optimizationSystem securityNetwork backupDisaster recovery planningTelecommunication supportClustered systems expertiseTechnical troubleshootingServer maintenanceAdvanced IT supportLAN/WAN optimization Ancillary Details Of The Roles Communication skillsLeadershipCollaborationRisk managementProblem-solvingProject managementFederal government experience preferredOn-site and remote roles availableMust meet security clearance requirements Other Details Manage IT lifecycleHandle federal IT requestsDevelop disaster recovery plansAssist with IT integrationProvide remote supportDocument IT policies#TechnicalCrossCuttingJobs #Consulting #ProfessionalAnalyticalSupport #JugaadAdditional Information CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people