Providing remote support services, the full-time Help Desk Support will identify, diagnose, and resolve issues for users of various computer systems and hardware while assisting with configuration and troubleshooting tasks. Key responsibilities Diagnoses and resolves problems for users of personal computers, including desktops, laptops, and mobile devices Delivers, sets up, and assists in configuring end-user hardware and software Coordinates problem resolution with outsourced IT consultants and tracks recurring issues Required qualifications Associate's degree or equivalent in information technology Minimum three years of experience in Help Desk Support or a comparable field Proficiency in Microsoft 365, Windows 10, and mobile devices Ability to communicate technical information to both technical and non-technical personnel Self-motivated with the ability to work independently