Job Description
Job Description
Summary
Our client is a growing Managed Service Provider (MSP) in the Tempe, AZ area and is seeking an experienced Help Desk Support Level II Technician to join their technical support team. This role is responsible for providing exceptional IT support to a diverse client base by troubleshooting hardware, software, server, network, and cloud-related issues while delivering outstanding customer service.
The ideal candidate has prior MSP experience, is comfortable working in a fast-paced, ticket-driven environment, and has strong experience supporting Microsoft environments, networking infrastructure, and end-user technologies. This is an excellent opportunity for a motivated IT professional who enjoys solving technical challenges and working directly with clients. Duties & Responsibilities
End User Support & Service Desk
* Provide technical support to end users via phone, email, remote support tools, and service desk ticketing systems.
* Troubleshoot and resolve desktop, laptop, printer, mobile device, software, and peripheral issues.
* Provision, configure, and deploy workstations, user accounts, and equipment for new hires.
* Prioritize and manage support requests to ensure service level agreements (SLAs) are consistently met.
* Escalate complex technical issues when appropriate while maintaining ownership of the support process.
* Deliver excellent customer service and communicate technical information clearly to non-technical users.
Systems & Server Administration
* Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and File & Print Services.
* Support Microsoft 365, Exchange, and related cloud services.
* Perform user administration, password resets,
Job Description
Summary
Our client is a growing Managed Service Provider (MSP) in the Tempe, AZ area and is seeking an experienced Help Desk Support Level II Technician to join their technical support team. This role is responsible for providing exceptional IT support to a diverse client base by troubleshooting hardware, software, server, network, and cloud-related issues while delivering outstanding customer service.
The ideal candidate has prior MSP experience, is comfortable working in a fast-paced, ticket-driven environment, and has strong experience supporting Microsoft environments, networking infrastructure, and end-user technologies. This is an excellent opportunity for a motivated IT professional who enjoys solving technical challenges and working directly with clients. Duties & Responsibilities
End User Support & Service Desk
* Provide technical support to end users via phone, email, remote support tools, and service desk ticketing systems.
* Troubleshoot and resolve desktop, laptop, printer, mobile device, software, and peripheral issues.
* Provision, configure, and deploy workstations, user accounts, and equipment for new hires.
* Prioritize and manage support requests to ensure service level agreements (SLAs) are consistently met.
* Escalate complex technical issues when appropriate while maintaining ownership of the support process.
* Deliver excellent customer service and communicate technical information clearly to non-technical users.
Systems & Server Administration
* Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and File & Print Services.
* Support Microsoft 365, Exchange, and related cloud services.
* Perform user administration, password resets,
Help Desk Support Level II Technician in tempe at Unknown Company
This position is listed as full time and able to be worked remotely.