Help Desk Support - Level 2 (Carlsbad)Looking for a new opportunity with amazing benefits?Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more.
Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth.
Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $ annual training budget for employees who wish to further their education in Information Technology.We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.JOB DESCRIPTIONUnder the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technical support needs.
This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.SKILLS / REQUIREMENTSBecause we only hire the best candidates, you must have the following skills and education to be considered:Able to build and maintain supportive relationships within the organizationHighly accurate, organized and detail-orientedExcellent customer service skillsExceptional oral and written communications skillsExcellent technical writing and documentation skillsAbove-average analytical and deductive reasoning skillsAbility to learn new technologies quickly and easilyWork efficiently and reliably in unsupervised and varying environmentsMaintain calm and professional composure in stressful environmentsDemonstrated track record of offering excellent customer service over the phonePossess significant working knowledge of all of Microsoft's operating systemsWilling to travel to on-site locations to support clients desktop needsHave a strong working knowledge of all of the components in Microsoft's Office suiteAble to quickly and efficiently diagnose and resolve problems with both PC and MACAble to diagnose and resolve networking problems using industry standard tools and proceduresActive Directory ManagementAzure / Active Directory HybridIntune Windows 10 ManagementIntune MDM Management iPads / iPhones / AndroidMicrosoft SCCM or MDTGroup Policy ManagementPowerShell for Office 365 and AzurePrefer Scripting Skills including PowerShell and batch filesWindows 11 Install / configure / diagnosticsWindows 11 image creation and deploymentPrefer one or more current Microsoft certificationsMust have a High School diploma or equivalentMust have a valid CA Drivers LicensePrefer a 4-Year college degree (Bachelor’s or above) or equivalent experience5+ years of highly relevant, extensive, hands-on experience