Leading a dynamic support team, the full-time Help Desk Support Lead will manage the support queue for CMS's enterprise AI services, ensuring high-profile users receive exceptional service while mentoring staff and maintaining operational standards remotely. Key responsibilities Lead support operations for CMS's enterprise AI services, ensuring user satisfaction and productivity Oversee the support queue, setting response standards and maintaining team efficiency Provide high-level support to CMS stakeholders, including the Administrator's office, while mentoring staff and managing documentation Required qualifications Bachelor's degree and 5+ years of IT support experience, including team-lead or supervisory roles Exceptional interpersonal skills with the ability to support senior executives Calm demeanor in high-pressure situations Proficiency in researching and resolving complex technical issues Ability to obtain and maintain a Public Trust security clearance
Help Desk Support Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.