Technology ManagerThe Technology Manager will work to deliver real time technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups. Solve specific, complex technical problems to provide and apply real time solutions in the areas of Email problems and functionality questions, Network printer problems, Data Communication/Networking troubleshooting, Remote network dial in access-PPP and Serial, PC configuration and network configuration, Oracle Base Image laptop support.
Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resource if they are not in compliance. Determine methods and procedures on new assignments.Responsibilities:This role is responsible for the end-to-end management of individualized customer briefings that include the following elements:Manages all Executive level Video Conferencing at the Austin Executive Briefing CenterFirst Line Technical and Customer Support for the Executive Briefing CenterMaintain and troubleshoot all Audio Visual Presentation System and InfrastructureTroubleshoot basic PC/Laptop problems for our Customers to include connectivity and presentation related issuesMaintain and troubleshoot the Center's PCs/Systems and network infrastructureMonitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams and staffResponsible for day-to-day operations and floor managementResponds promptly to all general phone calls at the centerKeeps EBC floors secure and monitors restricted accessProvides opening/closing day procedures and room setupsGreet customers at arrival and assist with questions and requirements throughout the dayAssist sales teams on day-of Customer visitsAssist with Customer concierge requirementsCommunicate critical information to sales reps, presenters, catering and conference center staffMonitor agendas to ensure meetings/briefings arrive on time and advise if running behind scheduleMonitor and maintain all Digital and Welcome signage boards within the centerServe as Technical Support, Security and Operations liaison for day-of activityWork directly with Briefing Manager as needed to ensure successful events within the centerGeneration and review of BIQ reports to monitor centers activity and evolvementParticipate and contribute in team/project meetings for overall wellbeing of the centerDigital Media Administrator, FourWindsExpert Administrator for local Digital Media (DM) PlatformManages Executive Briefing Center's Digital Media System and Infrastructure