Job Description:
Provide technical assistance to employees or customers by diagnosing and resolving hardware, software, network, and account-related problems.
Key Responsibilities:
Respond to technical support requests by phone, email, chat, or ticketing system.
Troubleshoot computer, software, printer, internet, and network issues.
Set up and configure computers, applications, and user accounts.
Reset passwords and assist with access and login problems.
Create, update, and close support tickets.
Escalate complex technical problems to senior IT teams.
Document troubleshooting steps and solutions.
Assist users with software and system usage.
Monitor recurring technical issues and report them to management.
Follow IT security and company procedures.
Key Skills:
Basic knowledge of Windows, macOS, networking, and common software.
Troubleshooting and problem-solving skills.
Good communication and customer-service skills.
Ability to explain technical issues in simple language.
Familiarity with ticketing/CRM systems.
Attention to detail and patience.
Help Desk Support in Houston at Dell Technologies
This position is listed as full time and able to be worked remotely. It was posted 3 days ago.