Overview
My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
Responsibilities
- Technical support of Network, Desktop and Applications.
- Strong troubleshooting skills.
- Ability to follow strict escalation procedures.
- Excellent Documentation and Communication.
- Ability to work with minimal supervision.
Qualifications
- Active Directory
- MS Windows 7 & 8
- MS Office 2003/2007/2010
- Email Administration (MS Outlook)