Job Title: Help Desk Specialist
Duration: 12 Months
Location: Washington, DC .
Position Summary
Provide customer support for railroad accident reporting and grade crossing reporting programs.
Preferred Qualifications
Help Desk or Service Desk experience
Ticketing systems experience
Customer support background
FRA reporting knowledge preferred
Responsibilities
Handle 100 150 monthly contacts
Track and resolve tickets
Provide reporting guidance
Support railroads and stakeholders
Escalate complex issues
Maintain knowledge articles
Help Desk Specialist in Washington at Vtechsolution
This position is listed as full time and onsite. It was posted last week.