Ready to take your IT troubleshooting skills to the next level? Join a collaborative IT team where you'll solve technical challenges, support end users, and keep essential systems running smoothly.
CONTRACT TO HIRE - 3-6months
35-43/hr during contract then 75-80K annual compensation upon conversion plus benefits
Onsite in Flushing Queens
Skills: CompTIA A+, Windows, macOS, Microsoft 365, Active Directory, DNS, Citrix Virtual Desktops Jira, Confluence, Mobile Device Management, hardware/software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix
We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop issues across Windows, Mac, and mobile environments.
Responsibilities
- Troubleshoot computers, printers, scanners, mobile devices, and network-related issues.
- Support Microsoft 365, Active Directory, file servers, permissions, and Citrix virtual desktops.
- Manage and document support tickets using Jira and create technical documentation in Confluence.
- Assist with mobile device management, software installations, patching, and security updates.
- Provide remote support, escalate complex issues, and deliver excellent end-user service.
Qualifications
- 2–4 years of hands-on IT support experience and required CompTIA A+ certification.
- Strong troubleshooting, communication, and customer service skills.
- Experience with Windows command-line tools, remote support, and ticketing systems.
- A technical degree or equivalent practical experience preferred.
Help Desk Specialist Tier 2 in Queens at Top Prospect Group
This position is listed as contract and able to be worked remotely. It was posted 3 days ago.