Help Desk SpecialistProvide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.Skills Needed:Three years of customer service experience.Two years of clerical duties in data entry and troubleshooting.Three years of Microsoft Office proficiency.Professional office experienceSkill Matrix:Skill - Required No. of Years - Actual Years of ExperienceAbility to speak and understand English - RequiredHigh School Diploma or Equivalent - Required3 yrs customer service experience in a professional environment - 3 Years2 yrs of clerical duties in data entry and troubleshooting - 2 YearsProficient in Microsoft Office Suite - 3 YearsHelp desk experience - Highly Desired