Job Description
Job Description
Location: Springfield, VA
Clearance Required: TS-SCI
Employment Type: Full-Time
Company: A&M Technologies (AMTechs) - Federal IT | Cybersecurity | Enterprise Solutions
About A&M Technologies
A&M Technologies is a trusted federal IT and cybersecurity solutions provider specializing in enterprise modernization, RMF/ATO support, ServiceNow platform engineering, SOC operations, and mission-aligned technical services. We deliver secure, resilient, and scalable IT solutions across DoD, DHS, Civilian, and Intelligence agencies.
Our Help Desk Analysts support mission-critical environments, ensuring seamless end-user operations and high-quality service delivery consistent with federal standards.
Position Summary
The Help Desk Analyst provides Tier 1/Tier 3 IT support to federal users, addressing hardware, software, network, and application issues in accordance with agency security, compliance, and service-level requirements. This role ensures operational continuity by supporting trouble tickets, resolving incidents, maintaining IT assets, and delivering excellent customer service aligned with federal ITSM procedures.
Key Responsibilities
Technical Support & Troubleshooting
* Provide first-contact support via ServiceNow or other federal ITSM systems.
* Troubleshoot issues related to:
* Windows 10/11, macOS
* VPN/remote access, MFA, CAC/PIV authentication
* Printers, VoIP phones, government-issued devices
* Microsoft 365, Teams, Outlook, SharePoint
* Support
Job Description
Location: Springfield, VA
Clearance Required: TS-SCI
Employment Type: Full-Time
Company: A&M Technologies (AMTechs) - Federal IT | Cybersecurity | Enterprise Solutions
About A&M Technologies
A&M Technologies is a trusted federal IT and cybersecurity solutions provider specializing in enterprise modernization, RMF/ATO support, ServiceNow platform engineering, SOC operations, and mission-aligned technical services. We deliver secure, resilient, and scalable IT solutions across DoD, DHS, Civilian, and Intelligence agencies.
Our Help Desk Analysts support mission-critical environments, ensuring seamless end-user operations and high-quality service delivery consistent with federal standards.
Position Summary
The Help Desk Analyst provides Tier 1/Tier 3 IT support to federal users, addressing hardware, software, network, and application issues in accordance with agency security, compliance, and service-level requirements. This role ensures operational continuity by supporting trouble tickets, resolving incidents, maintaining IT assets, and delivering excellent customer service aligned with federal ITSM procedures.
Key Responsibilities
Technical Support & Troubleshooting
* Provide first-contact support via ServiceNow or other federal ITSM systems.
* Troubleshoot issues related to:
* Windows 10/11, macOS
* VPN/remote access, MFA, CAC/PIV authentication
* Printers, VoIP phones, government-issued devices
* Microsoft 365, Teams, Outlook, SharePoint
* Support
Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+ in springfield at Unknown Company
This position is listed as full time and able to be worked remotely.