Providing advanced technical support, the full-time Help Desk Specialist II will assist users with complex issues, manage ticketing systems, and ensure high levels of customer satisfaction in a fast-paced environment. Key responsibilities Resolve advanced technical issues related to hardware and software applications Manage and prioritize service requests in the ticketing system Collaborate with other IT teams to improve service delivery and user experience Required qualifications Experience in a Tier II help desk or technical support role Strong knowledge of operating systems, networking, and troubleshooting techniques Familiarity with ticketing systems and remote support tools Relevant certifications (e.g., CompTIA A+, Network+) Ability to work independently and as part of a team in a dynamic environment