Job Description
Job Description
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.
Responsibilities:
- Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.
- Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.
- Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.
- Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.
- Assist with basic Active Directory tasks such as user
Job Description
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.
Responsibilities:
- Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.
- Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.
- Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.
- Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.
- Assist with basic Active Directory tasks such as user
Help Desk in palatine at Unknown Company
This position is listed as contract and onsite.