Help Desk Manager 3Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.
Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break Note2: This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.Job duties and responsibilities include:Hardware inventory managementEquipment imagingSoftware installationRollout equipmentUser migrationHardware/software troubleshooting and maintenanceOther duties as assigned by supervisorKnowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.Relevant work experience: 3-4 yrs.Skill - Required / Desired - Amount - of ExperienceDell/Client PC hardware configuration and troubleshooting skills - Required - 4 - YearsMS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) - Required - 4 - YearsWindows 10 OS configuration and troubleshooting skills - Required - 4 - YearsKnowledge of SCCM for computer imaging (for device configuration) - Required - 4 - YearsKnowledge of SCSM for trouble ticket resolution and workflows - Required - 4 - YearsClient multifunctional device familiarity - Desired - 4 - Years