Job ResponsibilitiesInterface with third party service providerCreate tickets based on emails, texts, or other means of communication from employeesManage tickets (ensure actions taken, update with info, manage through completion)Onboard and offboard employees (emails, devices, shipping, account setup/deactivation). This is a growth company who is actively hiring, so onboarding is particularly important in getting devices shipped and setup, followed by the subsequent follow up with end users on logging in and using the device.Interface with operating company employeesSingle point of contact for all inbound support requestsInitial triage of issue tickets and escalation to appropriate vendorsManage device inventoryTrack shipments to remote offices (homes or satellite offices)Manage device issuance and returns (part of onboarding/offboarding)