Job Description
Job Description
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.
Responsibilities:
- Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.
- Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.
- Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.
- Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.
- Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.
- Guide employees on effective use of workplace technology by offering clear end-user training and practical support.
- Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.
- Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
- 3-5 years of experience in help desk, desktop support, or a similar end-user support role.
- Working knowledge of Active Directory for
Job Description
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.
Responsibilities:
- Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.
- Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.
- Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.
- Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.
- Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.
- Guide employees on effective use of workplace technology by offering clear end-user training and practical support.
- Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.
- Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
- 3-5 years of experience in help desk, desktop support, or a similar end-user support role.
- Working knowledge of Active Directory for
Help Desk/Desktop Support Analyst in salt lake city at Unknown Company
This position is listed as contract and onsite.