Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting.
Responsibilities:
- Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues.
- Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments.
- Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution.
- Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.
- Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments.
- Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization.
- Assess user needs and recommend appropriate technical solutions that align with operational requirements.
- Monitor system and network performance using available tools and take action to improve reliability and efficiency.
- Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.
- Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities.
- At least 5 years of relevant experience in desktop support, help desk operations, or a closely related IT support role.
- Hands-on experience building, upgrading, repairing, and imaging PCs and laptops.
- Working knowledge of Active Directory, Office 365, Microsoft Windows, and basic PowerShell scripting.
- Ability to troubleshoot desktop, laptop, antivirus, firmware, and general Windows-related technical issues.
- Experience handling service desk tickets and prioritizing multiple support requests in an organized manner.
- Strong analytical skills with the ability to evaluate technical problems, interpret complex information, and develop sound solutions.
- Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to work independently and collaboratively while building productive relationships with onsite and remote users
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting.
Responsibilities:
- Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues.
- Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments.
- Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution.
- Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.
- Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments.
- Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization.
- Assess user needs and recommend appropriate technical solutions that align with operational requirements.
- Monitor system and network performance using available tools and take action to improve reliability and efficiency.
- Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.
- Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities.
- At least 5 years of relevant experience in desktop support, help desk operations, or a closely related IT support role.
- Hands-on experience building, upgrading, repairing, and imaging PCs and laptops.
- Working knowledge of Active Directory, Office 365, Microsoft Windows, and basic PowerShell scripting.
- Ability to troubleshoot desktop, laptop, antivirus, firmware, and general Windows-related technical issues.
- Experience handling service desk tickets and prioritizing multiple support requests in an organized manner.
- Strong analytical skills with the ability to evaluate technical problems, interpret complex information, and develop sound solutions.
- Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to work independently and collaboratively while building productive relationships with onsite and remote users
Help Desk/Desktop Support Analyst in carson city at Unknown Company
This position is listed as contract and able to be worked remotely.