Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.
Responsibilities:
- Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.
- Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.
- Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.
- Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.
- Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.
- Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.
- Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.- Hands-on experience providing help desk or desktop support in a structured work environment.
- Working knowledge of Active Directory, including user
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.
Responsibilities:
- Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.
- Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.
- Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.
- Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.
- Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.
- Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.
- Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.- Hands-on experience providing help desk or desktop support in a structured work environment.
- Working knowledge of Active Directory, including user
Help Desk/Desktop Support Analyst in memphis at Unknown Company
This position is listed as contract and onsite.