Respond to user inquiries and support requests via phone, email, or chat. Diagnose and resolve first-level software issues on Windows and macOS. Document interactions and escalate as needed. Qualifications: Bachelor's degree in IT or related field with 2+ years help desk experience. Strong skills in Jira, ServiceNow, and customer service. U.S. citizenship and ability to obtain clearance required. Comprehensive medical, dental, and vision coverage. 401k with employer match and PTO. Federal holidays, corporate laptop, and training opportunities. VetsEZ VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions. #J-18808-Ljbffr
Help Desk Coordinator - Work From Home in workfromhome at Unknown Company
This position is listed as full time and onsite.