Help Desk CoordinatorLocation: Trenton, NJ - HybridDuration: 12 monthsJob descriptionFull-time professional work experience as a break/fix desktop support representative. This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.