Job Description
Job Description
Our Support Team in seeking route accounting support personnel for this position to assist with the following:
* Create various statistical reports for customer and internal use.
* Perform accurate data entry into our route accounting software.
* Analyze data feeds for troubleshooting and reporting.
* Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
* Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
* On Call (After Hours) rotation
Ideal candidates possess experience with any or all of the following:
* Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
* Time and ticket tracking software to document support incidents.
* Basic understanding of troubleshooting handheld devices.
Minimum Qualifications:
* High School or Equivalent Diploma (Required)
* Fluent Spanish speaking (Preferred)
* Excellent customer service skills
* Strong personal and work ethics
* Professional communication skills, both oral and written
* Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
* Professional attitude, attire, and communication
* Two years prior Customer Service Experience (Required)
* Prior experience providing technical support via phone
* Experience working with iOS and Android operating systems (Required)
Schedule:
* 8 hour shift
* Monday to Friday
* On call rotation
Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.
Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA
Job Description
Our Support Team in seeking route accounting support personnel for this position to assist with the following:
* Create various statistical reports for customer and internal use.
* Perform accurate data entry into our route accounting software.
* Analyze data feeds for troubleshooting and reporting.
* Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
* Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
* On Call (After Hours) rotation
Ideal candidates possess experience with any or all of the following:
* Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
* Time and ticket tracking software to document support incidents.
* Basic understanding of troubleshooting handheld devices.
Minimum Qualifications:
* High School or Equivalent Diploma (Required)
* Fluent Spanish speaking (Preferred)
* Excellent customer service skills
* Strong personal and work ethics
* Professional communication skills, both oral and written
* Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
* Professional attitude, attire, and communication
* Two years prior Customer Service Experience (Required)
* Prior experience providing technical support via phone
* Experience working with iOS and Android operating systems (Required)
Schedule:
* 8 hour shift
* Monday to Friday
* On call rotation
Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.
Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA
Help Desk Associate in virginia beach at Unknown Company
This position is listed as full time and onsite.