Child Welfare Modernization Help Desk AnalystQualifications High School diploma with 5 years of help desk experience Associate Degree with 3 Years of help desk experience Required Skills Experience working in a Help Desk environment required Experience in Microsoft Office Required Experience in customer service Required The Child Welfare Modernization Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.