Helpdesk Admin SpecialistThe Helpdesk Admin Specialist will provide professional technical and administrative support to long-term care facilities participating in Medicaid programs. This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.
Essential Functions:Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data filesData entry used in adjusting nursing facility reimbursement ratesAssist in maintaining web based portal for secure report distributionMake outgoing calls to nursing facilities to aid in resolving data integrity issuesDevelop ad-hoc data analysis queries using SQL (Desired)Support group of nurse reviewers by preparing review data and packets prior to field workPrepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentationsPerform general office duties such as scanning/copying documents and preparing mailingsMaintain security of and confidentiality of all protected health informationAdditional responsibilities as assignedRequirements:2 years' experience in office environment preferredHigh School diploma or GED required; Bachelor's degree preferredStrong proficiency with Microsoft Office software tools, specifically Excel and WordStrong math customer service skillsPossess strong data entry and typing skillsPossess strong analytical and problem solving skillsBe well organized with a high degree of accuracy and attention to detailPossess ability to quality review own work and work of peersDemonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externallyMust be a team player who works well with a groupAbility to work with minimal supervision while fulfilling all obligationsBenefits: Benefits offered for eligible employees