Heavy Equipment Mechanic

Heavy Equipment Mechanic

Are you a hands-on equipment expert with a background in construction equipment and technical troubleshooting? We are seeking a Heavy Equipment Mechanic to provide advanced technical assistance to dealers and customers, diagnose complex equipment issues, and help drive product reliability and customer satisfaction.

Responsibilities

• Provide technical support and troubleshooting assistance to dealers and customers

• Perform root cause analysis and develop solutions for complex equipment issues

• Serve as a liaison between technical support, engineering, and parts operations

• Complete machine inspections, repairs, and quality checks prior to shipment

• Document service findings and maintain accurate technical records

• Coordinate field issue resolution with engineering and technical support teams

• Identify recurring equipment failures and recommend product improvements

• Support product support campaigns and corrective action initiatives

• Assist with technical training programs for dealers and customers

• Build and maintain strong relationships with dealers, suppliers, and end users

Qualifications

• Associate degree or equivalent experience

• 5+ years of technical experience supporting construction equipment

• Strong mechanical and technical troubleshooting skills

• Experience diagnosing and resolving equipment issues in the field or manufacturing environment

• Strong computer skills and technical documentation abilities

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational skills and attention to detail

• Ability to work independently and collaboratively within a team

• Commitment to safety, professionalism, and customer service excellence

• Ability to travel up to 20%

Preferred Qualifications

• 8+ years of technical experience with construction equipment

• Advanced experience with Microsoft Word and Excel

• Experience supporting dealer networks and field service operations

What You'll Bring

• Strong problem-solving and root cause analysis capabilities

• Customer-focused mindset with a commitment to delivering timely solutions

• Ability to remain calm and effective in high-pressure situations

• Self-motivation, initiative, and a proactive approach to identifying and resolving issues

• A continuous improvement mindset and passion for technical excellence

If you have a strong background in construction equipment, enjoy solving complex technical problems, and want to play a key role in supporting customers and dealers, we encourage you to apply.