Leading a remote customer and technical support team, the full-time Hearing Aid Support Team Lead will manage daily operations, ensure service quality, and provide escalation support for complex customer inquiries related to hearing aid devices and accessories. Key responsibilities Oversee team performance, coaching, and adherence to service levels and quality standards Act as the main point of contact for operational support, issue resolution, and team alignment with procedures Handle escalated customer cases, ensuring clear and empathetic communication while documenting issues accurately Required qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred At least two years of leadership experience in a high-volume call center environment Strong troubleshooting skills with the ability to make sound decisions in real-time Experience with hearing aids, Bluetooth devices, or consumer electronics is a plus Clear communication skills with a patient and empathetic approach to customer support
Hearing Aid Support Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.