Supporting member and provider services in a remote environment, the Healthcare Support Advocate will manage inquiries through various channels, ensuring timely and compliant assistance while collaborating cross-functionally to enhance service delivery. Key Responsibilities: Handle inbound and outbound inquiries from members and providers with professionalism and empathy Collaborate with internal teams to resolve complex cases and identify process improvements Meet performance goals related to efficiency, customer satisfaction, and compliance Required Qualifications: 3-5 years of experience in a healthcare payer, TPA, or health insurance environment Strong knowledge of health insurance concepts, benefits, and claims lifecycle management High attention to detail and strong analytical problem-solving skills Proficiency in Microsoft Office Suite and customer service systems Ability to multitask in a fast-paced, digital-first environment
Healthcare Support Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.