Healthcare Outreach Specialist

To support care coordination efforts, the full-time Healthcare Outreach Specialist will facilitate member interactions, schedule services, administer assessments, and provide education in a remote environment. Key responsibilities: Provide positive member interactions across all omnichannel operations Coordinate and manage care activities in accordance with health plans and provider agreements Document member interactions and schedule appointments using the company's scheduling system Required qualifications: High school diploma or GED required; some college or medical certification preferred Previous call center and/or customer service experience preferred Knowledge of medical terminology and member care preferred Bilingual (Spanish-speaking) is helpful but not required Strong technical skills with Microsoft products, especially Excel