Alignment Health is seeking a Member Experience & Engagement Lead to act as SME for member interactions and to drive performance of the team. You will oversee inbound/outbound calls, coach staff, and ensure service levels align with company goals.
The role requires strong customer service experience and leadership, with a focus on privacy and data security. A high school diploma is required, and bilingual ability is a plus. This is a full-time position in a healthcare environment.
#J-18808-LjbffrHealthcare Member Experience Leader in california at Unknown Company
This position is listed as full time and onsite.