Working full-time from a remote location, the Day Shift Healthcare Managed Services Agent will manage multi-channel emergency and routine consultations across various service lines, ensuring efficient workflows and prioritizing patient care. Key responsibilities Manage incoming consultation workflows and patient rounding processes efficiently Interact with clinical and operational teams to prioritize and assign consultations Monitor and maintain queues to meet response time expectations while demonstrating service excellence Required qualifications High School Diploma, GED, or equivalent certification required At least one year of experience in a call center, healthcare, or IT environment Proficiency in Microsoft Office and communication/collaboration tools Ability to learn new software and systems effectively Strong customer service skills with high attention to detail