Healthcare Customer Service Representative - Work From Home

Job TitleIn this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits.We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO.Job Requirements:Professionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and servicesAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one-call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision-makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and documenting customer information as requiredAbility to accept and embrace changes within the current business environmentMust be flexible to work weekends & holidaysQualifications:High school diploma or GEDAbility to pass a drug screen and background checkHealthcare background experience is a plus. Comfortable with medical terminology.A dedicated area to work area, free from distractions and background noises.Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizensStrong decision-making and analytical abilitiesAbility to identify customer needs and articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays, and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsBe a team playerWork at Home Set-Up RequirementsStandard Connect and Speed Wired Ethernet connection 50 Mb/s download,?10?Mb/s upload (wireless is not permitted)*Some programs may require higher speeds.Monitor(2) 21" monitor(s). You will supply one and Everise will provide one.Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.Headset You will need to purchase a headset. Specific models will be shared during the interview process.To be supplied by Everise:KeyboardMouseWebcamIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.