Healthcare Customer Service Representative

Providing remote support to healthcare customers, the full-time Non-Licensed Healthcare Customer Representative will handle inbound calls, meet calling goals, and assist with appointment scheduling while demonstrating empathy and professionalism. Key responsibilities Handle inbound calls courteously and efficiently while maintaining calling metrics Document outbound call attempts and results using available tools Assist with understanding Medicare and Medicaid plans, including setting appointments and completing health assessments Required qualifications High school diploma or equivalent 1 year or more of call center experience preferred Prior medical or health insurance experience preferred Knowledge of medical and Medicare terminology is helpful Must reside in one of the specified states and have a stable high-speed internet connection