Healthcare Customer Service

Handling inbound and outbound calls in a high-tech environment, the fully remote Health Care Customer Service Representative will resolve insurance and payment inquiries while adhering to client-specific protocols and applicable laws. Key responsibilities: Make and answer calls to address billing and payment issues, utilizing established work queues Respond to patient requests for information in a professional and thorough manner Investigate client inquiries and monitor payment arrangements as needed Required qualifications: 1+ years of experience in a call center or customer service role with public interaction Knowledge of medical terminology, patient billing, and healthcare insurance preferred Ability to work in a fast-paced, deadline-oriented environment Strong organizational skills with the ability to manage multiple tasks simultaneously Bilingual candidates are encouraged to apply for additional support on calls