Providing exceptional support to healthcare providers, the full-time Healthcare Customer Service Advocate will handle inquiries related to claims, appeals, and payment concerns remotely, ensuring timely resolutions and high customer service standards. Key Responsibilities Serve as the primary point of contact for healthcare providers regarding claims-related inquiries Respond to inquiries about claim status, payments, appeals, and Explanation of Benefits (EOBs) via various communication channels Investigate and resolve provider inquiries by coordinating with internal teams and maintaining accurate documentation of interactions Required Qualifications High school diploma or equivalent; college degree is an advantage At least 4 years of experience in a healthcare contact center, provider services, or claims support environment Basic knowledge of healthcare claims, EOBs, appeals, and payment processes is preferred Proficiency in MS Office and online systems, with a tech-savvy approach Ability to work flexible shifts, including nights, weekends, and holidays
Healthcare Customer Service Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.