Healthcare Customer Care Representative

Providing remote support to customers of healthcare clients, the full-time Healthcare Customer Care Representative will handle outbound calls, assist with appointment setting, and document call attempts while demonstrating empathy and professionalism. Key responsibilities Handle outbound calls in a courteous and efficient manner while meeting calling goals Gain understanding of Medicare and Medicaid plans and assist with health assessments Document all outbound call attempts and results using available tools Required qualifications High school diploma or equivalent 1 year or more of call center experience preferred Prior medical or health insurance experience preferred Ability to work flexible shifts, including holidays and weekends Must reside in specified states and have a personal Windows 11 Operating System