Serving as the voice of the company, the full-time Healthcare Contact Center Specialist will manage inbound service calls and outbound outreach, delivering empathetic and efficient customer service to members and providers in a remote environment. Key responsibilities Provide friendly and accurate service to customers through various communication channels, including phone, email, and chat Educate customers on healthcare benefits and navigate them through internal processes to achieve desired results Conduct outbound outreach for program enrollment and wellness check-ins, ensuring compliance with regulations and company policies Required qualifications High school diploma or equivalent required Minimum of 2 years of experience in customer service within a healthcare setting or related roles At least 1 year of experience in a healthcare contact center or outbound calling environment Strong empathy and the ability to build rapport with diverse individuals Proficiency with computer systems, including CRM software and Microsoft Office Suite
Healthcare Contact Center Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.