Healthcare Contact Center Representative

Providing exceptional service to members and providers, the full-time Medical Contact Center Representative will manage inbound and outbound communications, including enrollment outreach and clinical quality calls, while working remotely. Key responsibilities Deliver friendly and accurate service through various communication channels, addressing customer inquiries and concerns Educate customers on healthcare benefits and assist with navigating internal processes for optimal outcomes Conduct outbound outreach for program enrollment and wellness check-ins, ensuring compliance with regulations and company policies Required qualifications High school diploma or equivalent required Minimum of 2 years of customer service experience in a healthcare setting or related field At least 1 year of experience in a healthcare contact center or outbound calling environment Strong empathy and ability to build rapport with diverse individuals Proficiency with computer systems, including CRM software and Microsoft Office Suite