Job Title
This role will be assisting our Medicare team with STARS compliance.
The largest portion of the responsibilities will be member outreach to attempt to complete health risk assessments. The CMP will work within our care management platform to document their call attempts according to protocol. They will send tasks to other team members within the platform (also according to protocol). They will work within SharePoint and excel as well. There may be some generation of letters, which is also done within the care management platform. And some general administrative support, such as looking up phone numbers, entering located phone numbers in excel or other platforms, etc. All work must be completed timely or we will be out of compliance with Medicare requirements.
Top Skills Required
Communication and "people" skills. Being able to engage with our members is crucial. Some proficiency with technology and use of applications is expected. We don't want to have to train very basic excel skills (no more than basic skills are needed), for example.
Required Education/Certification(s)
High school diploma is required. Certifications or degrees in human services, medical fields, or other applicable areas are preferred.
Required Years of Experience
3+ years of experience working in customer service or other people-facing role is preferred.
IT Equipment Required
Employee will use laptop, dual monitors, keyboard, mouse, and headset.
Duties and Responsibilities
Provides support to the Case Management staff performing non clinical activities and supporting the management of the department. Responsible for initial review and triage of Case Management tasks. Reviews data to identify principle member needs and works under the direction of the Case Manager to implement care plan. Screens members using Molina policies and processes assisting clinical Case Management staff as they identify appropriate medical services Coordinates required services in accordance with member benefit plan. Promotes communication, both internally and externally to enhance effectiveness of case management services (e.g., health care providers and health care team members). Runs reports to assist in coordination of case management needs. Provides support services to case management team members by answering telephone calls, taking messages and researching information. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company Knowledge, Skills and Abilities ( List all knowledge, skills and abilities that are necessary to perform the job satisfactorily) Strong customer service skills to coordinate service delivery including attention to members/customers, sensitivity to concerns, proactive identification and resolution of issues to promote positive outcomes for members Demonstrated ability to communicate, problem solve, and work effectively with people Working knowledge of medical terminology and abbreviations Ability to think analytically and to problem solve. Good interpersonal/team skills Must have a high regard for confidential information Ability to work in a fast paced environment Able to work independently and as part of a team. PC experience in Windows environment and accurate data entry at 40 WPM minimum. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Required Education: High School Diploma or G.E.D. Required Experience: Two or more years experience as a medical assistant, office assistant or other healthcare service administrative support role.