Providing day-to-day leadership and operational support, the full-time remote Healthcare Call Center Unit Lead will guide and coach representatives, assist with complex customer inquiries, and monitor team performance to ensure quality and compliance. Key responsibilities Provide daily guidance and coaching to Healthcare Call Center Representatives handling member and provider inquiries Assist representatives with complex customer situations and escalations while ensuring adherence to policies and procedures Monitor team performance and identify opportunities for improvement in quality, productivity, and service levels Required qualifications Three or more years of experience in customer service, call center, healthcare, insurance, or related fields Previous experience in a leadership role such as Team Lead, Unit Lead, or Senior Representative strongly preferred Healthcare experience, including knowledge of benefits, eligibility, claims, and member/provider services Strong skills in coaching, escalation management, and organizational abilities in a fast-paced environment Proficiency with multiple computer applications, including contact center platforms and Microsoft Office
Healthcare Call Center Unit Lead in workfromhome at Unknown Company
- Typical pay
- $37,830–$58,550
For context, most customer service representatives earn between $37,830–$58,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.