Alignment Health seeks a qualified Member Experience & Engagement Lead to optimize the member journey, resolve complex inquiries, and drive performance for the team. The role combines expert knowledge of Medicare plans with hands-on leadership of interactions with members across inbound/outbound calls.
The ideal candidate will have 3+ years of customer service experience, strong communication skills, and the ability to train and elevate frontline staff in a fast-paced health care environment.
#J-18808-LjbffrHealthcare Call Center Lead – Member Experience in orange at Unknown Company
- Typical pay
- $38,500–$59,850
For context, most customer service representatives earn between $38,500–$59,850 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.