Healthcare Billing Specialist

To support a growing healthcare practice, the full-time Healthcare Billing Specialist will manage patient billing inquiries, resolve reimbursement questions, and provide customer service in a remote environment. Key responsibilities Serve as the primary point of contact for patients regarding billing and reimbursement inquiries Research and resolve patient concerns while ensuring accurate documentation and compliance with established processes Collaborate with internal departments to facilitate issue resolution and meet established call volume and quality standards Required qualifications High School Diploma or equivalent Minimum of 6 months of healthcare billing, reimbursement, or collections experience Proficiency in Microsoft Word, Outlook, and Excel Experience in a call center environment with performance metrics Ability to demonstrate empathy and provide emotional support to patients