Job Title
Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values.
Ability to apply a consultative approach to educate medical professionals and patients and families about hospice services; meeting customer, patient & family needs by providing end of life care solutions to improve timely access to care.
Expectations/Requirements:
- Minimum three years of experience in direct customer service or healthcare industry
- Excellent presentation, negotiation and relationship-building skills
- Participate in competitive team environment that involved individual accountability and teamwork
- Able to demonstrate examples on critical thinking and create solutions
- Past military service a plus
- Experience with volunteer organization a plus
- Evidence of exceeding goals or expectations with a project or previous job
- Strong customer service, sense of urgency and problem solving skills
- Time management and organizational skills
- Ability to collaborate with a team to support territory, to build relationships, and educate to generate access to hospice care by building long term business partnerships
- Strong interpersonal skills within all levels of an organization
- Excellent oral and written communication skill
- Ability to work outside of normal business hours (8-5), evenings and weekends as needed.
- Ability to learn and apply a CRM tool and proficiency in Outlook, Word, Excel—PowerPoint, iOS devices
- Ability to develop clinical knowledge base to support effective care transitions to VITAS for hospice eligible patients
- Integrity and patient/ customer focus: ethical, moral conduct, customer services
- Reliable transportation
Education:
High school Diploma required or equivalent. Associate or bachelor's degree preferred.
Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
11731 Mills Dr, Miami, FL, 33183, US
Health System Navigator in north miami beach at Unknown Company
This position is listed as full time and onsite.