Health Insurance CSR — First-Contact Resolution Pro

Arkansas Blue Cross is seeking a Customer Service Representative (CSR) to ensure timely resolution of customer inquiries while documenting relevant information. The ideal candidate will have a high school diploma and a minimum of two years’ experience in customer service, showing strong active listening and problem-solving skills.

The CSR will directly interact with customers, manage inquiries related to health insurance plans, and maintain confidentiality as per HIPAA guidelines, while aiming for first-time resolution of customer issues.