Health Customer Care Analyst

Delivering exceptional customer service in a remote full-time capacity, the Health Customer Care Analyst will handle inquiries, resolve issues, and process complex policy transactions while contributing to customer retention and operational excellence. Key responsibilities: Handle customer inquiries and resolve issues through phone, email, and written correspondence Meet performance expectations for customer satisfaction, quality, productivity, and attendance in a fast-paced environment Analyze and process complex policy transactions, making informed decisions to manage financial-impacting requests Required qualifications: Proven experience with the Health product line and in a Health Call Center Ability to manage high-volume phone interactions while multitasking across multiple systems Strong analytical, organizational, and problem-solving skills Access to high-speed internet and located in the United States or Puerto Rico Demonstrated accountability, professionalism, and a strong sense of urgency