Seeking a dynamic Health Advocate for the Healthy Outcomes Team, this full-time remote position will manage inbound and outbound calls to assist Medicare members in understanding their health benefits and screenings while delivering exceptional member experiences. Key responsibilities: Conduct inbound and outbound calls to members and providers to facilitate healthcare services, screenings, and medication refills Address barriers to members' health and provide education to promote informed health decisions Document conversations accurately in members' health records to ensure continuity of care Required qualifications: Professional communication skills with strong active listening and interpersonal abilities High computer literacy, including proficiency with Windows and web-based applications Reliable high-speed internet connection and suitable remote workspace with hard-wired connectivity Ability to multitask and adapt to a fast-paced, changing environment Experience in a call center or outreach setting involving members or consumers