Head Teller

Head TellerAs a Head Teller you'll provide guidance and direction to Tellers on branch operating procedures, ensuring compliance with bank policies and maintaining a high level of approval authority and cash limit. This role is critical in delivering quality customer service for both business and consumer banking transactions while promoting and cross-selling bank products and services.Primary Duties and Responsibilities:Provide leadership and support to Tellers on branch operating procedures.Maintain a higher level of approval authority and cash limit.Deliver exceptional customer service for various banking transactions.Promote and cross-sell a wide range of bank products and services.Process transactions for checking and savings accounts (individual and commercial), time deposits, loans, club accounts, and safe deposit boxes.Utilize Branch Batch Capture to scan items into the bank's mainframe.Maintain required records, reports, and reconciliations to ensure efficient customer service operations and compliance with audits.Coach and train teller staff to ensure excellent customer service and adherence to standards.Assist branch management in the coaching process and Teller referral/warm hand-off management.Provide feedback for Teller performance reviews and ensure Teller learning/development plans are current.Perform various administrative tasks, including preparing reports requested by management (e.g., Branch Control Checklist).Maintain branch records and files, and assist with facilities and equipment management.Qualifications/Skills and Knowledge Requirements:High School Diploma or equivalentAbility to effectively utilize a computer and other standard office equipmentAbility to effectively communicate orally and in writingCapable of performing basic math problemsMust maintain a friendly, courteous and professional demeanorCustomer service and cash handling skills required