Head of Workplace Experience & People Development

CBRE is seeking a Workplace Experience Development Program Manager to lead the training and standards for a high-visibility NYC client site. You will adapt centrally designed resources to fit the building and client, then roll out training, coaching managers, and guiding day-to-day operations with a focus on consistent hospitality standards.

You will drive the program across back-of-house and guest-facing teams, align with site leads, and ensure that the training sticks and yields measurable