Head of Stores

Role Overview

The Head of Stores will serve as the executive lead over all retail operations, driving brand consistency, sales performance, operational excellence, and talent development across both corporate-owned locations and franchise stores.

This role requires a seasoned retail leader who excels at navigating the unique dynamic between corporate strategy and franchisee relations, overseeing end-to-end store operations, visual merchandising, local marketing initiatives, sign packages, and staff training programs.

Key Responsibilities

• Oversee daily retail operations, profitability (P&L), performance metrics, and compliance across corporate and franchise locations
• Develop and maintain SOPs for inventory management, POS technology, loss prevention, and customer service
• Serve as primary liaison between corporate leadership and franchise owners
• Define visual merchandising standards, planograms, and floor layouts
• Oversee store layouts for new openings, remodels, and retrofits