Head of SMB - Remote

Overview of the Role

The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members.

This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

Key Responsibilities

• Leading and managing a team of Account Managers.
• Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
• Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
• Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.
• Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Requirements

• Account Management: 7+ years of experience in Account Management or Delivery.
• Industry Experience: 7+ years in the tech/outsourcing sector.
• Leadership: Experience managing a team.
• Travel: Availability to travel up to 20% of the time.

What to Expect from Us

• Fully Remote: Work from anywhere in the world.
• Competitive Compensation: Excellent package including base salary and commissions well above market average.
• Home Office Setup: Complete hardware provision for your workspace.
• Healthcare: Comprehensive coverage including Vision and Dental.
• Life Insurance: Provided.
• Retirement Planning: 401K Plan.
• Flexible Hours: Design your own work schedule for optimal work‑life balance.
• Paid Leave: PTO, parental leave, and special leaves.
• Dynamic Work Culture: Innovative and multicultural environment.
• Sales Support: Strong sales operations, travel, and events coordination teams.
• Career Growth: Opportunity to grow at the speed of your learning curve.
• Elite Collaboration: Work with top‑tier professionals.
• Professional Development: Resources to support your continuous growth and success.

Job Attributes

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, do not hesitate to apply!